Frequently Asked Questions
Everything you need to know about our handcrafted fashion pieces.
What materials are used in Duckhandmade products?
We pride ourselves on using premium, ethically sourced materials including organic cotton, high-grade linen, and genuine leather to ensure each handmade piece is both durable and comfortable.
How long will it take to receive my order?
Since each item is handcrafted to order, please allow 3-5 business days for production. Shipping typically takes an additional 5-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship our unique creations worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund or exchange.
How do I care for my handmade garments?
To preserve the quality of our handmade items, we recommend hand washing in cold water or using a delicate machine cycle, then laying flat to dry.
Can I request a custom size or design?
We love creating bespoke pieces! Please contact our support team with your specific measurements or design ideas, and we will do our best to accommodate your request.